V12 Game Terms & Conditions – Malaysia Platform Terms of Use

1 Acceptance of Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and v12 game ("Platform", "We"). These Terms govern your use of the v12 game website at v12game.net and all services, games, and features available through it.

By performing any of the following actions — registering an account, making a deposit, or using any game or platform feature — you confirm that you have read, understood, and agree to be fully bound by these Terms. This acceptance takes effect immediately and remains in force for as long as your account is active.

V12 game reserves the right to amend or update these Terms from time to time. Any changes will be communicated to members via email or a notice on the website. Continued use of the platform following notification of changes will be deemed acceptance of the updated terms.

2 Member Eligibility

To register and use the v12 game platform, you must meet all of the following eligibility requirements without exception:

• Aged 21 years and above at the time of registration and at all times while using the platform.
• A Malaysian citizen or legal resident, or an individual accessing the platform from a location where online betting is not explicitly prohibited.
• Have the legal capacity to enter into a binding agreement under Malaysian law.
• Not appearing on any list of individuals designated or restricted by any relevant regulatory authority.
• Not currently under any suspension or ban imposed by v12 game on any previously held account.

V12 game reserves the right to request proof of age at any time. Accounts found to have been registered by underage individuals will be closed immediately, and any remaining balance will be handled in accordance with v12 game's internal policy and the relevant authorities where applicable.

3 Registration & Account Management

Each individual is only permitted to hold one (1) active account at v12 game at all times. Multiple account registrations by the same individual – whether using the same or different details – are strictly prohibited and constitute a serious breach of these Terms.

During registration, you are required to provide accurate, truthful, and complete information, including your full name, an active Malaysian mobile number, a valid email address, and your actual date of birth. You are responsible for keeping this information up to date at all times.

You are solely responsible for keeping your account username and password confidential. V12 game will not be held liable for any losses resulting from unauthorised access to your account due to your failure to safeguard your login credentials. If you suspect your account has been accessed without your permission, contact the v12 game support team immediately.

• Do not share your password with anyone, including family members.
• Use a strong and unique password for your v12 game account.
• Always log out of your account when you're done using a shared device.
• Enable two-factor authentication (2FA) where available for added security.

4 Deposit & Payment Methods

V12 game accepts deposits via the following approved Malaysian payment methods only. All deposits are in Malaysian Ringgit (RM) with no currency conversion rates or processing fees:

Funds deposited into your v12 game account must come from a legitimate source and belong to you personally. v12 game reserves the right to request proof of payment method ownership and source of funds where required for compliance purposes. Deposits suspected of originating from illegal activity will be reported to the relevant authorities.

No interest is paid on balances held in your v12 game account. Account balances are not bank deposits and are not covered by any banking deposit protection scheme. v12 game holds member funds in a separate account to ensure payment security.

5 Withdrawal of Winnings

V12 game members may withdraw their winnings and account balance at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawals must be made to the same payment method used for the deposit ("same-source policy") for security and fraud prevention purposes.
• Any bonus that has not met the specified rollover requirements cannot be withdrawn until those conditions are fully satisfied.
• V12 game reserves the right to request identity verification (KYC) before processing a first withdrawal or any withdrawal that exceeds a specified limit.
• Withdrawal processing times range from 30 minutes to 4 hours on standard business days, depending on the chosen withdrawal method.

V12 game reserves the right to delay or place a hold on withdrawals for accounts under investigation for fraudulent activity, hacking, system manipulation or breaches of these Terms. Affected members will be contacted for a verification process. A withdrawal hold is not a final rejection, and each case will be resolved within a reasonable timeframe.

6 Bonuses, Promotions & Rollover Requirements

V12 game offers a range of bonuses and promotions to both new and existing members. Each bonus is subject to specific terms stated in the relevant promotion's conditions. The following general principles apply to all bonuses at v12 game:

• Rollover Requirements (Wagering): Most bonuses must be wagered a set number of times (typically 5x to 20x, depending on the bonus type) before any winnings derived from the bonus can be withdrawn.
• Validity Period: Each bonus has a defined validity period — typically between 7 and 30 days from the date the bonus is credited. Any bonus not utilised within this period will expire automatically.
• Maximum Bet Limit: While using a bonus, the maximum bet or stake per round is as specified in the relevant bonus terms. Exceeding this limit may result in the bonus and any associated winnings being forfeited.
• Eligible Games: Not all games carry the same rollover contribution percentage. Some games may be partially or fully excluded from rollover calculations.
• One Active Bonus at a Time: Members may not stack two or more active bonuses simultaneously unless otherwise stated in the specific promotion's terms.

V12 game reserves the right to void or modify any bonus at any time if there is evidence of abuse, exploitation, or activity deemed unfair to the platform or other members. v12 game's decisions regarding bonus disputes are final.

7 Sports Betting Rules

V12 game's Sports Betting section covers Malaysia Super League football, the EPL, BWF badminton, esports, NBA basketball, and over 30 other sports. The following general betting rules apply to all sports markets:

• Bets confirmed by the system cannot be cancelled by members unless the "Cash Out" feature is activated and executed before the match result is determined.
• The odds displayed at the time a bet is confirmed are the odds used to calculate the payout — any change in odds after confirmation does not affect existing bets.
• If a match is cancelled before it begins, all pre-match bets placed on that match will be voided and stakes fully refunded.
• For matches suspended mid-play, the outcome depends on the official ruling from the event organiser within 48 hours — please refer to the sport-specific terms for further details.
• Bets placed as a result of an obvious technical error – such as abnormal odds caused by a system malfunction – may be voided by v12 game following an investigation.

V12 game takes sports integrity seriously. Any indication of match manipulation or suspicious betting patterns will be investigated and reported to the relevant authorities. Bets linked to such activity may be voided or cancelled.

8 Casino & Slots Game Rules

All Live Casino games (baccarat, blackjack, roulette) and slots at v12 game are operated by licensed providers using certified Random Number Generators (RNG) or independently audited live dealing. This ensures every round is independent, fair and cannot be manipulated.

• Game results are final once a round is completed. No disputes will be entertained on the basis of what a player "should have" won based on personal beliefs about probability.
• Internet disconnection or device issues during an active round: in most cases, the system will automatically complete the round based on the actual outcome. Members are advised to ensure a stable internet connection while playing.
• The minimum and maximum bet limits for each game are displayed within the game interface itself and are subject to change by the provider.
• The use of automated assistance software (bots), prohibited card-counting systems or any other method that confers an unfair advantage is strictly prohibited and may result in immediate account closure.

9 Prohibited Conduct & Platform Misuse

V12 game members are strictly prohibited from engaging in any of the following conduct. Violations may result in disciplinary action up to and including permanent account closure and freezing of funds:

• Multiple account ownership — registering more than one account for yourself or others in order to obtain bonuses or circumvent limits.
• Bonus abuse – making repeated deposits and withdrawals solely to harvest bonuses with no genuine intent to play, or employing known bonus abuse techniques.
• Fund transfers between accounts — using another person's account as an intermediary to manipulate balances or circumvent limit controls.
• Money Laundering — using the v12 game platform to process funds from illegal sources. v12 game complies with Malaysia's anti-money laundering (AML) requirements and will report any suspicious activity.
• Technical manipulation — exploiting system errors, technical glitches, or software vulnerabilities to gain unauthorised advantages.
• Disrespectful Conduct — disrupting, threatening or harassing the support team or other members on any v12 game communication platform.

10 Account Closure & Suspension

Members may request closure of their own account at any time by contacting the v12 game support team via live chat or email at support@v12game.net. Any remaining balance in the account once all conditions have been met will be returned via the same payment method used for the last deposit, within 5 business days.

V12 game reserves the right to suspend or close a member's account without prior notice in the following circumstances:

• Violation of any section of these Terms & Conditions.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Confirmed multiple account ownership or use of false identities.
• Threats or harassment directed at staff or other members.
• Self-requested suspension by a member for responsible gaming reasons.

Members whose accounts have been closed due to a breach of these Terms may submit an appeal within 14 days by providing relevant supporting evidence. V12 game will review each appeal fairly and respond within 7 business days.

11 Privacy & Personal Data Protection

V12 game handles your personal information with care in accordance with our Privacy Policy, which can be read in full at Privacy Policy page. In summary, the core principles we follow are:

• Your personal data is collected solely for the stated purposes — account management, transaction processing, legal compliance and service improvement.
• Your data is not sold, rented, or shared with third parties for marketing purposes without your consent.
• You have the right to request access to, correction of, or deletion of your personal data, subject to applicable legal compliance requirements.
• All data is protected with 256-bit SSL encryption and stored on secure servers.

By using the v12 game platform, you agree to the collection and processing of your personal data as described in our Privacy Policy. If you have any questions about your data, contact us at support@v12game.net.

12 V12 Game Liability Limits

V12 game provides its betting platform on an "as is" basis and makes no guarantees of uninterrupted availability. That said, we are committed to maintaining the highest possible platform uptime.

To the extent permitted by Malaysian law, v12 game is not liable for:

• Indirect, consequential, or incidental losses arising from the use of or inability to use the platform.
• Data damage or loss resulting from internet disruption, device failure, or circumstances beyond our control (force majeure).
• Unsatisfactory betting or game outcomes — all games are chance-based and v12 game makes no guarantee of winnings.
• Financial losses arising from betting decisions you make independently using our platform.

V12 game's maximum liability to any individual member for any claim shall not exceed the total net deposits you have made in the 30 days preceding the event giving rise to that claim.

13 Changes to Terms & Conditions

V12 game reserves the right to amend, update or replace any part of these Terms & Conditions at any time. This may be necessary due to changes in Malaysian law, changes in how we operate, or the addition of new features and services to the platform.

When significant changes are made to these Terms, v12 game will:

• Displaying a clear notice on the homepage or within your account regarding the relevant changes.
• Sending notification emails to all active members at their registered email address.
• Update the "Updated" date at the top of this Terms document.

Continued use of the v12 game platform after the effective date of any changes will be considered full acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the effective date.

14 Contact Us & Dispute Resolution

If you have any questions, concerns or complaints regarding these Terms & Conditions or your experience using the v12 game platform, we encourage you to contact us first so we can work toward a direct resolution:

• Live Chat: Available 24/7 directly within the v12 game platform – the fastest way to get help.
• Email: support@v12game.net — for detailed enquiries or formal complaints. Response within 24 hours on working days.
• WhatsApp: The number is available on the Contact Us page of the platform — for mobile communication.

V12 game is committed to resolving disputes fairly and within a reasonable timeframe. Our dispute resolution process is as follows: (1) a complaint is submitted to the support team, (2) the case is escalated to a dispute manager if necessary, (3) a final decision is issued within 7 business days for standard cases. V12 game's decisions on game- and betting-related disputes are final and binding.

These Terms & Conditions are governed by the laws of Malaysia. Any legal action arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the relevant Malaysian courts.