V12 Game Privacy Policy – Malaysian Player Data Protection

1 Introduction — Who We Are and Why This Policy Matters

V12 game is an online betting and casino platform operating in v12game.net, providing online entertainment services to Malaysian players including slots, live baccarat, blackjack, Sports Betting on the Malaysia Super League and EPL, lottery, and a wide range of other games.

As an operator of a digital platform that handles members' financial and personal information, we understand how sensitive the data entrusted to us truly is. This Privacy Policy is written to explain clearly and transparently how v12 game manages that responsibility — from the first data collected at registration through to deletion when you close your account.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) across all our data processing activities. This goes beyond legal obligation — it reflects a core value at v12 game: member trust is the most valuable asset we hold.

If at any point you have questions about how we handle your personal data that are not addressed in this document, please contact our Data Protection Officer at support@v12game.net. We are committed to responding within 3 business days.

2 Personal Data We Collect

V12 game collects personal data from you in three main ways: information you provide directly during registration and platform use, data generated automatically as you use the platform, and in certain cases, data received from approved third parties. Full details are set out below:

We do not collect sensitive data such as health information, religious beliefs, political views or biometric information unless specifically required for legitimate identity verification purposes and with your explicit consent.

3 How We Use Your Personal Data

V12 game uses your personal data only for legitimate, relevant, and necessary purposes. Below is a full explanation of each data processing purpose we carry out:

• Account Management: Creating and maintaining your account, verifying your identity, processing login requests, managing account security, and carrying out the required Know Your Customer (KYC) process.
• Service Delivery: Gives you access to all v12 game titles — from live baccarat and slots to Sports Betting and lottery — and processes deposits and withdrawals in MYR via your chosen payment method.
• Platform Security: Detecting and preventing fraud, money laundering, system manipulation, multi-account ownership, and any activity that violates v12 game's Terms & Conditions.
• Legal Compliance: To fulfil reporting and record-keeping obligations under Malaysian law, including PDPA 2010, anti-money laundering (AML) requirements, and directives from relevant authorities.
• Service Communications: Sending important notifications related to your account, terms changes, transaction confirmations, security alerts, and promotional updates you have consented to receive.
• Platform Improvements: Analysing aggregated and anonymised usage patterns to understand how Malaysian players use the platform, in order to make better product decisions.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and providing support or self-control tool recommendations to members who may need them.

V12 game does not use your data to make automated decisions that significantly affect you without human review. Every significant decision — such as account closure or withdrawal rejection on compliance grounds — is reviewed by our team before it takes effect.

4 Legal Basis for Data Processing

Under Malaysia's PDPA, v12 game processes your personal data on a valid legal basis for each processing purpose. The following are the primary bases we rely on:

• Consent: For optional marketing communications, non-essential cookie use and certain data processing not required by law — we obtain your explicit consent, and you may withdraw it at any time.
• Contract Performance: To process deposits, withdrawals and any actions required to deliver the services you have registered for — this is the most fundamental basis for operating the v12 game platform.
• Legitimate Interest: For platform security, fraud detection, product improvement, and related purposes — where v12 game's legitimate interests are balanced against your rights and freedoms as an individual.
• Legal Obligation: To meet mandatory compliance requirements under Malaysian law — this includes retaining financial transaction records and reporting to relevant authorities where required.

5 Data Sharing with Third Parties

V12 game does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating the platform, we share limited data with the following categories of third parties, all of whom are subject to strict confidentiality agreements:

• Payment Service Provider: Malaysian e-wallet and banking providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks (Maybank, CIMB, and others) receive the transaction information necessary to process your deposits and withdrawals in MYR.
• Game Providers: Casino and slots game providers that partner with v12 game receive user identifiers (not full names) to manage game sessions and game history.
• Technical Infrastructure Provider: Approved server hosting companies and cloud infrastructure providers that store v12 game platform data — all bound by data processing agreements that comply with the PDPA.
• Relevant Authority: Malaysian law enforcement agencies, regulatory bodies, and courts — where required by law or a valid official directive.
• Professional Advisor: Lawyers, accountants, and auditors bound by strict professional confidentiality obligations.

Every third party that receives your data from v12 game is required to process it solely for the specified purpose and in accordance with set security standards. v12 game conducts regular reviews of third-party providers to ensure ongoing compliance.

6 Data Security Measures We Take

V12 game continually invests in security infrastructure to ensure your personal data is always protected. The following are the key technical and organisational measures we have in place:

• 256-bit SSL Encryption: All communications between your browser or app and v12 game's servers are encrypted using industry-standard TLS/SSL protocols. No personal or financial data is transmitted in unencrypted form.
• Internal Access Controls: Only v12 game staff who require access to specific data in order to perform their job functions are granted the relevant permissions. All access to sensitive data is logged and monitored.
• 24/7 Security Monitoring: Intrusion detection systems and anomaly monitoring operate around the clock to detect and respond to any security threats in real time.
• Regular Penetration Testing: v12 game conducts regular independent security testing to identify and remediate any vulnerabilities before they can be exploited.
• Staff Training: All v12 game staff undergo regular data protection training and cybersecurity awareness programmes.
• Incident Response Plan: v12 game has clear procedures in place for handling any data security incidents — including an obligation to notify affected members within a defined timeframe in the event of a significant data breach.

7 Cookies & Tracking Technologies

V12 game uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following categories of cookies are used:

You can manage your cookie preferences through your web browser settings. Disabling essential cookies may affect core platform functionality — for example, you may be unable to stay logged in. Analytics and performance cookies can be disabled without affecting your ability to play on v12 game.

V12 game does not use third-party cookies for targeted advertising or personal profiling across other websites.

8 Data Retention Period

V12 game retains your personal data only for as long as required for the stated purposes or as mandated by Malaysian law. The following data retention schedule applies:

• Active Account Data: For the full duration your account remains active with v12 game, plus any mandatory retention period following account closure.
• Financial Transaction Records: Minimum 7 years from the transaction date, in accordance with Malaysian financial compliance requirements.
• Support Communication Logs: 3 years from the date of last interaction, for dispute resolution and service quality improvement purposes.
• KYC Data (Identity Verification): 7 years after account closure, in accordance with Malaysian AML requirements.
• Technical & Security Logs: 1 to 2 years depending on log type, for security investigation and digital forensics purposes.
• Marketing Data (with consent): Until you withdraw your consent or close your account, whichever comes first.

Once the relevant retention period has ended, data will be securely deleted or fully anonymised so that it can no longer be linked to any individual's identity. The data deletion process is irreversible, and we do not retain backup copies beyond the defined retention period unless required by a court order or regulatory directive.

9 Your Rights as a Data Subject

Under Malaysia's PDPA and v12 game's privacy commitments, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of all these rights:

To exercise any of the above rights, submit a written request to support@v12game.net with the subject line "Personal Data Rights Request", and include the full name and email address registered with v12 game for identity verification. V12 game will acknowledge receipt of your request within 3 business days and complete it within 21 business days. No fee is charged for reasonable requests — repeated requests deemed unreasonable may be subject to a small administrative fee.

10 Protection of Children's Data

The v12 game platform is strictly for individuals aged 21 and above and we take child protection very seriously. We do not knowingly collect personal data from any individual under the age of 18.

The v12 game registration process requires confirmation that you are 21 years of age or older. v12 game conducts age verification checks and may request proof of age at any time. If we discover or suspect that personal data of an underage individual has been collected, we will take the following steps immediately:

• Suspending the relevant account pending completion of the investigation.
• Securely delete all collected data relating to that individual.
• Returning any remaining account balance to the original payment source in accordance with the applicable procedure.
• Reporting cases to the relevant authorities where required.

If you are a parent or guardian and believe that your underage child has registered an account with v12 game, please contact us at support@v12game.net immediately with supporting documentation.

11 Cross-Border Data Transfers

In the course of operating the v12 game platform, some of your personal data may be processed or stored outside Malaysia — for example, on cloud infrastructure servers or by international technical service providers we engage.

When your data is transferred outside Malaysia, v12 game ensures that protection equivalent to or greater than that provided by Malaysia's PDPA is applied, through the following mechanisms:

• Contractual data processing agreements that enforce agreed data protection standards.
• Selecting providers that operate under recognised data protection frameworks.
• A data protection impact assessment is conducted before any new data transfer is approved.

You may request further information about the specific protection mechanisms for data transfers to particular destinations by contacting us at support@v12game.net.

12 Changes to This Privacy Policy

V12 game reserves the right to amend or update this Privacy Policy from time to time to reflect changes in how we operate, updates to Malaysian law, or the introduction of new services. The "Last Updated" date at the top of this document will always reflect the date of the most current version.

When there are significant changes to how we process your data, v12 game will:

• Sending email notifications to all active members at their registered email address at least 14 days before changes take effect.
• Displaying a clear notice on the homepage and within your account regarding the relevant changes and their effective date.
• In cases of highly significant changes that require fresh consent, we will request your explicit consent before continuing to process data under the new method.

Continued use of the v12 game platform after the effective date of an updated Privacy Policy will be considered acceptance of the new version. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

13 Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding how v12 game handles your personal data, or wish to exercise any of your rights as a data subject, please reach out to us through the following channels:

• Email: support@v12game.net — Use the subject line "Privacy Policy" or "Data Request" for faster routing to the right team. Our target response time is within 3 business days.
• Live Chat: Available 24/7 directly on the v12 game platform — ideal for initial inquiries or quick questions about privacy.

V12 game is committed to resolving all privacy inquiries and complaints fairly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to Malaysia's Personal Data Protection Department (JPDP), which operates under the Ministry of Communications and Digital.